REana is a groundbreaking, voice-first orchestration platform designed to revolutionize the real estate market a day in the life of real estate agents. It generates a unique, live snapshot for every client's homebuying journey, integrating all aspects of scheduling, task management, and feedback collection into one continuously updated portal. REana disrupts traditional software paradigms by eliminating standalone mobile apps--replacing them with an intelligent, anti-software system that leverages real-time state tracking, voice-enabled internal communication, and dynamic CRM integration.

Key Business Capabilities

• Live, Unified Client Journey: REana hosts all client context--state, progress, plans, and tasks--in a single, real-time, fluff-free url. Filtered versions of this journey can be transformed for various audiences when applicable (i.e. a ‘client view’ could be produced alongside an agent view and the unique urls distributed accordingly).
• Voice-First Internal Coordination: REana contacts real estate agents directly via voice calls and messages. Notably, when MLS data for a property returns showingInstructions as "call," REana will place a voice call to the listing agent. For other instructions (e.g., "sms", "go-direct", "showingTime"), alternative channels are used.
• Dynamic Task Automation & Route Optimization: By mapping property visits to discrete tasks (modeled as "shipments"), REana uses Google's Route Optimization API to generate efficient tour schedules and adapt dynamically to changes.
• Robust Feedback Collection & AI Analysis: Buyer feedback is gathered via SMS, email, and voice-transcribed calls, processed by AI to produce actionable insights.
• Seamless CRM Integration: REana automatically logs meeting transcripts and call notes into the agent's CRM, ensuring every context piece is captured.
• Market Disruption: This anti-software platform provides a live snapshot of a client's journey, enabling real-time decision making and drastically reducing overhead compared to traditional mobile apps.

Architecture Overview

REana's architecture is built around a modular, service-oriented design that integrates real-time data processing with voice-enabled orchestration. Key components include:

• Tours & Property Visits: Complete property viewing schedules and individual property stops are modeled as tasks.
• Task Management: Discrete tasks (e.g., scheduling, feedback collection, notifications) are automatically generated and updated as the client journey evolves.
• Feedback Engine: Buyer feedback is collected from multiple channels and processed with AI, enabling immediate action.
• Notification & Communication Service: REana leverages multi-channel communication. Internally, it uses voice to contact the agent; externally, client notifications are sent via email, SMS, or in-app messages.
• Live Journey Portal: A continuously updated portal that aggregates all journey data, providing a unified live snapshot.

Core Components

Models

• Tour Model: Represents the entire property tour journey, tracking schedule, route data, and overall status.
• Property Visit Model: Captures individual property stops, including scheduled/actual timings and visit status.